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Certificates not received

Dear Ms. Kumari, Greetings for the day. This is with reference to your e-mail related to diploma and Amadeus certificate, We would like to inform you that same has been re-dispatched on Sep 27, 2019. It will take 10 working days to reach your address. We appreciate your patience in this regard and sincerely regret any inconvenience faced. In case you need any further assistance, please feel free to contact us. Assuring you best of our services always. Thanks & Regards Karishma Sharma Customer Care Team I got this mail many times but don't know why I don't get my certificates.
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